Professionalism in answering a call is something to be trained about. Answering service companies may hire untrained people so they can train them according to their working attributes. A good receptionist should sound accommodative when answering the calls. By a quick introduction of herself a professional receptionist will then greet the customer before engaging them. She’ll attend the customer with etiquette and if the client needs some assistance she should be in a position of handling the matter. There are so many ways of handling the matter while still on phone.
If the receptionist is unable to assist the customer she has an option of holding on the client and immediately transfer them to the operations manager or the person in charge. Hanging on the customer’s on going call is unprofessional and prohibited. Some clients may sound rude and arrogant but that doesn’t allow a professional receptionist to be rude as well. A trained receptionist will never hang on the custumer’s call.
Sometimes the customer may call when the receptionist is busy. especially in telephone operation companies it is most likely that one may try to call the company while the lines are all busy. This should be handled professionally by the trained receptionists, the receptionists are able to see all the incoming calls and they always have a way of handling such scenarios. As a trained receptionist she will either transfer the call to the unengaged receptionist or in other companies the phone is automatically transferred to the voicemail. The options vary, the call may be sent as a mail directly to the customer’s phone or be called in a short while. Customers feel satisfied when taken care of, and by sending the mail they feel happy and appreciated.
When the customer doesn’t feel satisfied she/he will continue nagging due to frustrations. The companies have multiple offers apart from answering the incoming calls. Offers do occur from the companies every now and then. These offers work perfectly in building the company’s name. Reducing of prices is a superb trick of attracting more clients. Good companies are considerate in serving their clients that’s how they are able to move forward and make more profit.
A customer may lose her line, the company should replace the line without any problem. since it is a call company, new lines should be offered and available in the market. A good company will make their customers feel valued and served with integrity, customers are King and Queens to any business treat them well. A good call center will listen and adhere to a customer’s complaint. A receptionist should be patient and willing to help.